In order to provide you with an accurate appraisal, our technicians must fully investigate the faulty unit. Typically this involves:
- dismantling the unit to obtain measurements
- obtaining relevant service data (schematic diagrams, service manuals, etc)
- checking for software or firmware updates
- obtaining part numbers of required parts
- tracking down prices and availability of required parts
As you can appreciate this all takes time and in order to provide this service we must charge an upfront inspection fee to cover our expenses. The following fees apply to all units out of warranty.
- LCD & Plasma TV/Monitors
- Up to but not including to 50″$121
- 50″ – 64″$165
- 65″ and over$198
- Insurance Quote for LCD & Plasma TV/Monitors
- Up to but not including to 50″$181.50
- 50″ – 64″$220
- 65″ and over$250
- Rear Projection TV$242
- DVD, DVD/HDD$88
- 2CH Amplifiers$88
- Solar Inverters & Industrial Repairs$242
- Projectors and Whiteboards$242
- Large/Commerical Projectors269.50
- Vacuum Cleaner$121
- Pick up & Delivery (Additional Charge)$88
All prices are GST inclusive.
When a estimate is given, 50% payment is required to move forward with the repair
Inspection fees are applied as a credit against the estimate repair costs for the unit.
For example: Mrs Smith brings her Microwave in because if doesn’t heat anymore. She pays the $88 inspection fee when the item is brought in for assessment. One of our technicians diagnoses the fault to the high voltage circuit and Mrs Smith is given a call to discuss the problem. She is given an estimate of $104.50 to repair the fault but as she has already paid $88, should she proceed with the repair a remainder of $16.50 would be payable upon collection of the unit. On the other hand, should she decline the estimate she would forfeit the $88 paid to cover our time in diagnosing the unit and is given the choice to either collect the unit un-repaired or have the unit disposed of at no further charge.
Please note: Inspection fees are payable upfront and units will not be assessed until payment is made. Inspection and pickup fees are non-refundable even if the part is unavailable or has a long lead time as we don’t know which part is required until we inspect the unit (the pickup fee is based on the client not being able to deliver the unit to our workshop themselves)
*pick up fee is an additional charge. ie. A plasma TV pickup & diagnoses charges would be $121 (inspection fee) +$88 (pick up fee) = $209 (Total). The inspection fee is applied as a credit against the repair costs for the unit and also constitutes the minimum service charge the pick up fee is not deductable.
Please Note: All pickups and deliveries to islands will incur an additional cost, on top of the regular fee